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That is what you need

For registration you need the following documents:

  • valid identity card passport
  • driver's license
  • a valid payment method
  • minimum age of 25 years reached

Accepted payment methods: credit card / Paypal

Basics

CarVia Share is CarVia's car sharing service and makes it possible to rent a car via smartphone. We are characterised by a fleet of vehicles with a lot of driving pleasure, a large proportion of electric cars and maximum flexibility. This means that you can rent cars not only by the minute, but also for up to a month.

Simply download our "CarVia" app from your app store. Here you can register for free. The registration process takes just under 5 minutes. Afterwards, you can start driving immediately and check out the exciting CarVia fleet.

Use of the app is free of charge.

And it gets even better: With our carefree Pricing, you always travel at the lowest rate. Depending on the duration of the journey, the algorithm automatically switches from the minute rate to the hourly or daily rate. This eliminates the need for time-consuming route planning and reduces the stress level during the journey.

Here you can find our price list with all valid tariffs: CarVia rates overview

The fee to the airport is €14.50 in addition to the normal rental price. This fee applies if you drive from the Munich business area to the airport and park your car in parking garage 20 (level 01 car sharing parking spaces), or if you drive the other way around from the airport to Munich city center.

Here you can find our price list with all valid rates & fees: CarVia rates overview

The minimum age for using our sharing fleet is 25 years.

You must also have a class B driving licence and at least 1 year of driving experience.

To verify your account in the CarVia app, you need a valid identity card or passport and a valid driving licence (plastic card).

You can open and close the vehicle via our CarVia app.

Simply select the desired vehicle on the map and start the rental.

Start renting:

The business area of CarVia Share is currently the city of Munich. You can see the precisely defined business area on the map in the CarVia app on your smartphone


During the journey:

During your journey, you can also use our vehicles outside our business area. Trips abroad are permitted in the following countries: Austria, Switzerland, Liechtenstein, Italy & France.

Please observe the regulations and vignette obligations applicable there. The tenant has to take care of these matters himself.


End of rental:

To end the rental, the vehicle must be parked again in our business area. If you have parked the car properly and got out of the car, you can simply end the rental via the app.

If this is not possible, please contact our support team.

The fees for ending a rental outside our business area vary depending on the distance to the business area, as we have to send a driver to collect the car again!

We guarantee our share community a selection of exciting vehicles. Grey uniformity and discontinued models are only available from our competitors!

For the beginning, our fleet consists of:

Tesla Model 3
Tesla Model Y Long Range
Abarth 595 Convertible / Coupé
BMW i3s
BMW iX1
BMW 4er convertible
Audi TT

Our vehicles are covered by both third party and fully comprehensive insurance. The deductible is 950 EUR, you can reduce the excess to 0€ for each trip by selecting the option Reduce deductible to 0€. This costs €1 per journey.

However, the comprehensive cover does not apply in the event of gross negligence or intent. You can find out more about this in our General Terms and Conditions.

User account

You can make changes to your personal data under the menu item "User account". Changes for addresses and payment methods can be made under the menu item "Your payment profiles".

If the desired change cannot be made, please contact our support team at: support@carvia.com 

You can request the deletion of your account under the menu item "Privacy & Imprint". We will then take care of the permanent deletion of your account.

Changes to your payment details can be made under the menu item "Your payment profiles".

Under the menu item "User account" you can view all your past invoices in the "Invoices" section.

Please note that invoices are created with a time delay to your journeys.

Under the menu item "Your journeys" you can view all your past journeys.

Business-related trips

Yes, CarVia Share can be used for business.

The payment profile can be adjusted before each journey. The invoices for your journeys are always billed separately according to the payment profile stored.

You can create a new payment profile under the menu item "Your payment profiles".

Under the menu item "Your payment profiles" you can create a new payment profile with an additional payment method, e.g. for company purposes.

The payment profile can be assigned a profile name for the appropriate assignment, e.g. "Private" or "Business".

Before each journey, you can select which tariff is to be used for billing the journey.

Each payment profile has its own billing cycle.

Our sharing fleet can of course be used for business trips.

For rentals longer than 7 days, please contact us in advance.

Trips abroad are allowed to the following countries: Austria, Switzerland, Liechtenstein, Italy & France.

Other

No, only the person who started the rental is allowed to drive. If you want to change the driver's seat with your passenger, they must start the rental on their own smartphone.

There are no child seats in our vehicles. It is therefore necessary to bring your own child seat if required. All vehicles are equipped with ISO-FIX.

Do not forget: Remove the child seat before the end of the rental.

As long as the tenant does not terminate the rent independently, it will continue. Therefore, try to charge your mobile phone while still in the car, or talk to someone so that they can call our service hotline and we can end your rental remotely.

In this case, we will process the administrative offence. A fee is due for processing the administrative offence. This fee is based on our general terms and conditions.

Please let us know in which vehicle the lost property is and we will take care of the rest.

If you are still within range of the vehicle, you are welcome to have our support service unlock the vehicle to collect your items.

If the vehicle is no longer within range, please have the details of the journey ready and we will check the vehicle. For the subsequent dispatch, fees will be charged according to our fee list.

Smoking in CarVia Share cars is prohibited.

A special cleaning fee will be charged for smoking in our vehicles.

Pets may be carried in a fixed transport box in our vehicles.

Problems

Feel free to email us at support@carvia.com and we will look into the case as soon as possible.

Please report the damage easily via the CarVia app. Select the damaged car and press the exclamation mark.

Please do not hesitate to contact us viaemail or phone so that we can get the vehicle back into shape as quickly as possible. We thank you for your help so that our vehicles can always be in top condition.

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