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General Rental Terms and Conditions (GTC) – CarVia Rental

Preamble
These General Rental Terms and Conditions (GTC) apply to all rental agreements for vehicles of CarVia GmbH (“CarVia”) in the station-based rental business (including delivery from a station). Deviating terms of the renter do not apply unless CarVia expressly agrees to their validity. Mandatory statutory consumer rights remain unaffected.

(State 27th of Septembre 2025)

A: Vehicle Condition, Repairs, Operating Materials

The renter undertakes to handle the vehicle with care and in a proper manner, to observe all relevant regulations and technical rules—particularly the regular check of sufficient coolant and engine oil levels, tire pressure as well as due inspections—and to regularly verify that the vehicle is in a roadworthy condition. Vehicles must be properly locked; convertibles must have the roof closed. All vehicles are non-smoking vehicles.
As a rule, the vehicle is handed over with a full tank or full charge; it must be returned with the same fuel level or state of charge. If the vehicle is returned with a lower fuel level/charge, CarVia will charge refueling/charging costs according to the currently applicable fee schedule or rental agreement; the renter may prove that no costs or lower costs were incurred. In the event of misfuelling, the renter is liable for repair and consequential costs.
For rentals with a term of more than 27 days, the renter must bear necessary costs for refill fluids (in particular engine oil, windshield wash/antifreeze) up to an amount of 8% of the respective net monthly rent.
Repairs and maintenance may only be commissioned or carried out after prior approval by CarVia. Damage identified after return may be set off against the security deposit; upon request, CarVia will disclose the cost estimate/invoice.

B: Reservations, Bookings, Credit Check

If the vehicle is not picked up no later than one hour after the agreed time, the reservation commitment lapses.
The maximum rental period for an online booking is 27 days. Up to seven days before the start of the rental, cancellation or rebooking is free of charge. Thereafter, cancellation/rebooking is possible up to one hour before the start of the rental for a fee of 30% of the original total rental price (including booked extras and additional services). In the event of no-show within one hour of the agreed time, the full rental price is due unless the renter proves that CarVia incurred no costs or lower costs. Cancellations must be made in writing to:
CarVia GmbH
Fraunhoferstr. 23H
80469 Munich, Germany
or by email to [email protected].
For risk and fraud prevention, CarVia may obtain credit information (e.g., from SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden) (Art. 6 (1) (b) and (f) GDPR). Details—including scoring, data sources and your rights—are set out in the Privacy Policy (section “Creditworthiness/SCHUFA”).

C: Presentation of Documents, Authorized Drivers, Permitted Use, Cross-Border Travel

At handover, a driving licence valid in Germany, a valid identification document and—if paid online—the payment method used must be presented. Minimum age and required period of licence holding depend on the booked vehicle category. If documents are not presented, CarVia is entitled to withdraw; claims of the renter for non-performance are excluded.
The vehicle may only be driven by the renter and by the drivers named in the rental agreement. Additional drivers are permitted only after prior registration for a fee and must present the original driving licence at pickup.
Business customers must independently verify that authorized drivers hold a valid driving licence.
The renter is responsible for the actions of authorized drivers as for his/her own.
The vehicle may only be used on public roads and in accordance with statutory/official regulations; the German Road Traffic Regulations (StVO) must be observed at all times. In particular, commercial passenger transport, subletting, criminal offences, and the transport of easily flammable, toxic or otherwise hazardous materials are prohibited.
Motor sports use, driving on racetracks (including “tourist drives” open to the general public, such as on the Nürburgring or Hockenheimring), organized sports-car tours on public roads, vehicle tests and driver safety trainings are prohibited and result in the loss of any insurance cover. In the event of violations, the renter owes a lump-sum compensation of EUR 5,000 due to the high risk, without prejudice to CarVia’s right to prove higher damages; the renter may prove lower damages. In the event of unauthorized subletting, the lessor may demand a contractual penalty of EUR 2,500.
A zero-alcohol limit (0.0‰) applies; driving under the influence of alcohol or other intoxicants is prohibited.
The renter is obliged to properly secure cargo.
Cross-border travel is generally prohibited unless expressly permitted in the rental agreement for specified countries. Outside Germany/Austria/Switzerland, above-average precautions must be taken (e.g., guarded parking, steering-wheel lock). Violations may lead to loss of benefits and recourse claims.
Violations of C.2, C.3, C.5, C.6, C.7, C.8 or C.9 entitle CarVia to terminate without notice or to withdraw; the renter’s claims for compensation are excluded. CarVia’s claims for damages remain unaffected.

D: Rental Price, Fees, One-Way Rentals

If the vehicle is not returned to the rental station stipulated in the rental agreement, the renter must reimburse the costs of repatriation or pay a one-way fee, unless otherwise agreed in writing.
The rental price consists of the base rent, special services (e.g., additional kilometers, one-way, refueling/fuel, service and toll fees, accessories, delivery/collection) and any location surcharges. The applicable charges are set out in the fee schedule. Special prices/discounts apply only if payment is made on time.
Deliveries/collections are billed as agreed.
If, in the case of an agreed one-way rental, the vehicle is returned to a location other than the agreed return location, an additional fee pursuant to agreement will be charged.
Other fees (excerpt): a) Repatriation: EUR 250.00 plus EUR 2.50 per km; b) Special cleaning: EUR 179.00 or according to actual expense; c) Key loss: EUR 950.00 or according to actual expense, unless the renter proves lower costs. Provisions on “Late Return/Retention” are set out in J.6.

E: Due Date, Electronic Invoicing, Payment Terms, Security Deposit, Termination for Default

The rental price (plus ancillary charges and statutory VAT) is payable in advance, at the latest upon vehicle pickup, for the agreed rental period; refunds for late pickup or early return are not granted.
Invoices are generally sent electronically (PDF) to the email address on file. Upon request, CarVia will issue a paper invoice; reasonable additional costs (postage/paper) shall be borne by the renter. The renter ensures electronic receipt.
At the start of the rental, a security deposit in the amount shown at booking and in the rental agreement must be provided. CarVia is not obliged to hold the deposit separately; no interest accrues. CarVia may request an additional security after the rental has commenced.
Unless otherwise agreed, rent, ancillary charges and deposit are charged to the specified payment method. Charges may be made up to 12 months after return (e.g., tolls, fines, damages).
CarVia may place a hold on the deposit within the credit limit of the credit card by way of a merchant authorization.
If the renter is in default of payment, CarVia is entitled to terminate without notice; for rental terms exceeding 27 days, material partial default suffices for immediate termination.
If the returned vehicle shows damage incurred during the rental, the renter is obliged to compensate for the damage; CarVia is entitled to set off repair costs against the deposit.

F: Insurance

The vehicle is covered by third-party liability insurance with a coverage amount of EUR 100 million per event of damage, maximum EUR 8 million per injured person; territorial scope: Europe including EU territories.
Use for transport of hazardous goods requiring a permit pursuant to § 7 GefahrgutVStr is excluded from insurance coverage.

G: Accidents, Theft, Reporting Obligations, Duties

In the event of an accident, theft, fire, wildlife or other damage, the police must be notified and called in without delay; this also applies to minor or self-inflicted accidents, with or without the involvement of third parties.
Any damage must be reported to CarVia immediately by phone and in writing and documented.
The renter/driver must cooperate in clarifying the incident, answer questions truthfully and must not leave the accident site before essential findings have been made or CarVia has had the opportunity to do so.
CarVia reserves the right to locate vehicles using commercially available telematics/location systems. Details on purposes, legal bases, retention periods and data subject rights are set out in the Privacy Policy.

H: Liability of the Lessor

CarVia is liable in cases of intent and gross negligence as well as for injury to life, body or health; furthermore for breach of essential contractual obligations (limited in this case to the typical, foreseeable damage).
CarVia is not liable for items left in the vehicle, except in cases of intent or gross negligence.

I: Liability of the Renter

In the event of vehicle damage, loss of the vehicle and breaches of contract, the renter/driver is liable under the general rules. There is no liability if the breach of duty is not attributable to the renter.
The renter may, for a separate fee, agree a contractual limitation of liability modeled on comprehensive insurance. There is no cover in cases of intent; in cases of gross negligence, CarVia is entitled to reduce benefits proportionately to the degree of fault. In the event of intentional breach of duties (in particular under G), cover lapses; in the event of grossly negligent breach of duties, CarVia may reduce benefits unless the breach was neither causal for the occurrence/establishment nor for the extent of the indemnity (except in cases of fraud). The limitation of liability applies only during the rental period; the amount of the deductible is set out in the rental agreement.
The renter is fully liable for breaches of traffic and regulatory rules as well as other statutory provisions and shall hold CarVia harmless from fines/fees. For official inquiries, CarVia charges a handling fee of EUR 30.00 (Germany) or EUR 45.00 (abroad), unless the renter proves lower expense; further damages remain reserved.
Brake, operating and pure breakage damage (in particular due to shifting cargo) are not accidents.
Tolls must be paid by the renter in due time and in full; CarVia shall be held harmless from corresponding claims.
The provisions also apply to authorized drivers; the contractual limitation of liability does not benefit unauthorized users.

J: Return of the Vehicle

The rental agreement ends upon expiry of the agreed rental period; § 545 BGB (tacit lease extension) does not apply.
The vehicle must be returned at the end of the rental in a condition in accordance with the contract, at the agreed place and at the agreed time.
Excessive soiling/odor impairment (in particular after smoking or animal transport) entitles CarVia to charge special cleaning costs according to actual expense or as per fee schedule.
Special rates apply only for the agreed period; if the period is exceeded or undercut, the standard rate applies to the entire period.
Multiple renters are jointly and severally liable.
If the renter does not return the vehicle or the vehicle key on time—even without fault—the renter owes, for the duration of retention, a user fee equal to the daily rate valid on the day of return for each commenced 24-hour period. In addition, CarVia may claim proven additional costs (disposition, substitute rental, towing/repatriation costs). The user fee is limited to a maximum of three daily rents unless CarVia proves higher damage. The renter may prove lower damage.
Necessary repatriations to the rental station will be charged according to the fee schedule plus necessary additional costs.
If the vehicle is not returned as agreed, CarVia reserves the right to file a criminal complaint and secure the vehicle.

K: Termination

The parties are entitled to terminate in accordance with statutory provisions; CarVia may terminate for cause without notice (in particular in the event of breaches of C).
If multiple rental agreements exist, CarVia may terminate further agreements only if there is serious, bad-faith conduct by the renter and continuation would be unreasonable after balancing interests (e.g., intentional damage, attempted fraud, repeated material payment default).
After termination, the vehicle, documents, accessories and all keys must be returned without delay.

L: Direct Debit Authorization

The renter authorizes CarVia and its collection agents to debit all rental car costs and all claims connected with the rental agreement from the payment methods specified in the rental agreement or subsequently/previously notified.

M: Data Protection Clause

The controller under data protection law is CarVia GmbH. Personal data are processed for the establishment, execution and termination of the contract and for fraud prevention. Details—including credit checks (SCHUFA), the use of telematics/GPS, payment service providers and your rights—are set out in the Privacy Policy.

N: General Provisions

Set-off against claims of CarVia is permitted only with undisputed or finally adjudicated counterclaims; consumer rights under § 320 BGB remain unaffected.
All rights and obligations apply for and against authorized drivers.
Where these GTC contain no provisions, the German Insurance Contract Act (VVG) and the General Terms and Conditions for Motor Insurance (AKB) apply accordingly.
The European Commission provides a platform for online dispute resolution at http://ec.europa.eu/consumers/odr/. CarVia is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

O: Place of Jurisdiction, Written Form, Contract Language

There are no oral side agreements.
The place of jurisdiction—if the renter is a merchant, a legal entity under public law or a special fund under public law—is Munich; for consumers, the statutory place of jurisdiction applies.
The contract language is German; translations provided are non-binding, the German version prevails.
CarVia may adjust fee schedules and GTC with effect for future contracts and will publish changes in good time before they take effect.

Right of Withdrawal in Distance Contracts

For time-bound rental agreements for motor vehicles, there is no right of withdrawal pursuant to § 312g (2) no. 9 German Civil Code (BGB).

Preamble
These General Terms and Conditions apply to the digital rental of vehicles of CarVia GmbH (“CarVia Share”) via the CarVia smartphone app.

A: Start of Rental, Checks, Intermediary Bookings

The chargeable rental period begins when the renter unlocks the vehicle via the app and thereby makes it accessible. The rental may last up to 27 days; § 545 BGB does not apply.
The renter must ensure that unlocking the vehicle does not enable third parties to drive the vehicle.
The renter shall check the condition of the vehicle at the start of every rental. Pre-existing damage is documented in the app; new, visible damage must be reported without undue delay.
If the rental was brokered via a partner, CarVia becomes the renter’s contractual partner; in addition, the partner’s terms and conditions may apply.

B: End of Rental, Return Zones, Parking, Infotainment Data

Ending the rental and returning the vehicle is possible within the business area; CarVia may additionally define special zones in which a return is permitted for an additional fee. Ending the rental outside the business area and the special zones is not possible. The business area/special zones are shown in the app.
To properly end the rental, the vehicle must be parked within the business area/special zone in a legally permitted parking space on public roads and locked via the app. If return is not permitted, the app will indicate that the rental cannot be ended; in emergencies, support must be contacted.
Within the business area, parking on spaces with day- or time-based restrictions is only permitted if the restriction takes effect no earlier than 48 hours after parking. Towing costs, fines and consequential costs are borne by the renter.
If the rental cannot be ended via the app despite fulfillment of all prerequisites, the service hotline must be contacted without undue delay.
Windows, sunroof, convertible top and doors must be closed; lights must be switched off or set to “Auto”. Keys (if present) must be left in the designated holder; personal belongings must be removed; accessories and vehicle documents remain in the vehicle. Outside the business area, the P-mode may be used (without ending the rental).
By pairing a mobile phone (e.g., via Bluetooth) or using the infotainment/navigation system, personal data may be stored in the vehicle. CarVia does not delete this data; the renter is responsible for deleting it (e.g., factory reset).
Upon return, the remaining range—regardless of powertrain—must be at least 15 km. Otherwise, the renter is liable for consequential costs (e.g., towing) and any downtime costs, unless the renter proves that no costs or lower costs were incurred.
If the renter does not return the vehicle after expiry of the maximum rental time, the renter owes a user fee in accordance with J.3.

C: Payment Terms, Electronic Invoice, Security Deposit/Authorization, Assignment of Claims, Creditworthiness

Invoices are generally sent digitally to the email address stored in the profile; paper invoices are available on request against reasonable additional costs.
Credit card and SEPA direct debit payments are processed via Stripe Payments Europe, Ltd., in accordance with their terms. CarVia remains the contact for performance, complaints, withdrawal and credits. Chargeback fees are borne by the renter where culpable.
Upon registration and/or at the start of the rental, a security deposit must be provided as set out on the tariff page; if usage costs exceed the deposit, CarVia may demand a reasonable adjustment/new authorization. If this fails, CarVia is entitled to terminate without notice and/or withdraw; the renter bears the costs incurred as a result (e.g., on-site service, repatriation). No separate escrow/interest; CarVia may place a hold on the deposit within the card’s credit limit.
Unless otherwise agreed, rent, fees and deposit are charged to the selected payment method.
CarVia may assign claims to third parties; the renter will be notified. After assignment, discharge of debt is only possible to the assignee.
To prevent payment defaults, CarVia may conduct credit checks (Art. 6 (1) (b), (f) GDPR); details are set out in the Privacy Policy.

D: Security of Access Data, Driving Licence, Notification Obligations

The renter must keep his/her password and access data confidential and protect them from third-party access; sharing them—even with family or household members—is not permitted.
The renter proves possession of a valid driving licence upon registration, carries it during every trip and confirms it in the app before starting the trip. CarVia may require regular re-verifications.
Revocation/restriction of the driving licence, driving bans or seizures must be reported without delay by phone (+49 89 954 573 641) and by email ([email protected]). From the occurrence of such event, use is strictly prohibited; the account may be suspended until the licence is reinstated.

E: Permitted Uses, Trips Outside Germany

The vehicle may only be driven by the renter; additional drivers are not permitted under the Share model.
Use is permitted only on public roads; prohibited uses include, inter alia, commercial passenger transport, subletting, criminal offences, transport of hazardous materials, and transport of children without appropriate restraint systems. Smoking in the vehicle is prohibited.
Motor-sport uses, racetrack driving (including “tourist sessions”), vehicle tests and driver safety trainings are prohibited. In case of violations, the renter owes lump-sum damages of EUR 5,000, without prejudice to CarVia’s right to prove higher damages; the renter may prove lower damages.
Loads must be secured in accordance with law and manufacturer instructions.
Local parking rules must be observed; outside the business area, parking responsibility lies with the renter.
Cross-border trips are permitted to Switzerland, Austria and Italy. Return must take place in the country of rental. Violations may trigger repatriation/towing and downtime costs, unless the renter proves lower costs.
Violations may justify termination without notice/withdrawal; the renter’s claims for compensation are excluded; CarVia’s claims remain unaffected.

F: Condition, Warnings, Refuelling/Charging

The renter shall handle the vehicle with care and check roadworthiness; smoking is prohibited.
In the event of warning messages/unusual noises, support must be contacted without delay; unauthorized interventions are prohibited.
Refuelling/charging is at CarVia’s expense using the fuel/charging card located in the vehicle or via the app. The card must be returned to its holder after use; otherwise, ending the rental may be blocked. Refuelling/charging outside the partner network will be reimbursed upon submission of the receipt; a service fee as per the fee schedule may apply and does not apply if the renter proves absence of fault or lower costs.
Misuse of the fuel/charging card may result in lump-sum damages of up to EUR 150 plus actual third-party charges incurred; evidence may be presented by either party.
When charging, operating instructions and notices must be observed; only undamaged, certified accessories may be used.

G: Conduct in the Event of Damage, Defects and Accidents

Theft, accidents, damage and defects must be reported immediately by phone; damage identified at the start of the rental must also be reported.
Accidents/theft/wildlife/fire damage must be recorded by the police; if the police refuse to record the incident, CarVia must be informed and its instructions followed. Leaving the scene of the accident is permitted only after the report/coordination; exceptions apply in the event of injury or force majeure.
The renter shall not make any admissions of liability to third parties.
CarVia provides a damage report form, which must be returned in full within seven days of the accident (date of dispatch is decisive). If the form is not available, the renter must submit his/her own report (date/place/parties/course of events) within seven days. Otherwise, settlement may be refused; corresponding charges may be levied.
Compensation payments related to damage to the vehicle are due to CarVia; amounts erroneously paid to the renter must be forwarded.
Upon request, the renter shall disclose the vehicle’s location and enable inspection.
Choice of workshop and repair is exclusively at CarVia’s discretion.
Support/breakdown call-outs may be charged according to the fee schedule—even if the deductible is EUR 0.

H: Insurance Cover

The CarVia vehicle is covered by third-party liability insurance. This insurance cover applies within the geographical limits of Europe as well as non-European territories belonging to the European Union and includes third-party liability insurance with a maximum cover for personal injury and property damage of EUR 100 million. The maximum cover per injured person is EUR 8 million.
Transports of hazardous goods requiring a permit are excluded.
The renter shall report third-party claims without delay; CarVia is authorized to defend/settle claims and make the necessary declarations; the renter grants the necessary powers and information.
Tolls must be paid by the renter; indemnification upon first request.

I: Renter’s Liability; Traffic Offences

In the event of damage to the vehicle, loss of the vehicle and breaches of the rental agreement, the renter is liable under the general liability rules, unless otherwise provided below. Accordingly, the renter is not liable if the breach is not attributable to him/her.
Liability for damage arising from accident, fire and loss of the vehicle may be reduced to an agreed deductible or excluded by agreeing a contractual limitation of liability and paying the agreed fee. This limitation of liability corresponds to the model of comprehensive insurance. The renter is liable per individual damage event up to the amount of the agreed deductible. The amount of the agreed deductible is shown to the renter in the app before conclusion of the rental agreement. Before starting the rental, the renter has the option in the app to reduce the deductible for a fee. A contractual limitation of liability agreed between the parties does not apply to brake, operating and breakage damage, negligence and intent, nor to all costs arising from the damage, such as repatriation or vehicle replacement. Any fees are listed in the fee schedule.
There is no entitlement to contractual limitation of liability if the damage was caused intentionally. CarVia is likewise entitled to reduce benefits under the limitation of liability in proportion to the degree of fault where damage was caused by gross negligence.
There is also no entitlement to contractual limitation of liability if a duty to be fulfilled by the renter, in particular under Sections E to G of these General Terms, was breached intentionally. In the event of a grossly negligent breach of a duty to be fulfilled by the renter, CarVia is entitled to reduce its benefits under the limitation of liability in proportion to the degree of fault. Notwithstanding the foregoing, the renter’s claim to limitation of liability remains if the breach of duty by the renter was neither
a) causal for the occurrence or determination of the case triggering the limitation of liability, nor
b) causal for the determination or the extent of CarVia’s obligation under the limitation of liability; this does not apply if the duty was breached fraudulently. The contractual limitation of liability applies only for the rental period.
The renter is fully liable for all breaches of traffic and regulatory rules and other statutory provisions as well as for any interferences with possession caused during the rental or when parking the vehicle. The renter shall indemnify CarVia upon first request against all fines and penalty charges, fees and other costs imposed by authorities or other bodies in connection with such breaches. As compensation for the administrative effort incurred by CarVia for handling such notices and inquiries addressed to CarVia by prosecuting authorities or other third parties for the purpose of identifying administrative offences, criminal offences or disturbances committed during the rental period, CarVia receives from the renter a handling fee of EUR 30.00 for domestic inquiries and EUR 45.00 for inquiries from abroad, unless the renter proves that no costs or significantly lower costs/damage were incurred by CarVia. CarVia may assert further damages.
If no contractual limitation of liability exists for the renter and the renter has culpably caused an accident as a result of which the vehicle is no longer driveable or roadworthy, the renter must bear the costs of transporting the vehicle to the repair shop. In the event of contributory negligence, the renter bears the costs proportionately.
In the event of damage to or loss of the charging cable for electric vehicles, the renter shall compensate the lessor by reimbursing the cost of replacement of the cable as a lump sum in accordance with the CarVia price list (see https://www.carvia.com/share/carsharing-fees), unless the renter proves that no costs or significantly lower costs/damage were incurred by CarVia. CarVia may assert further damages.

J: Termination; App Blocking; Retention

The renter and CarVia are entitled to terminate in accordance with the law. CarVia may give extraordinary notice for good cause (in particular significant deterioration of assets, unpaid direct debits/cheques, enforcement measures, improper use, unreasonableness due to frequency of damage).
In the event of extraordinary termination, CarVia may immediately block the renter from the app and delete the account; the vehicle and accessories must be returned without delay.
In the event of retention after expiry of the agreed/maximum rental period, the renter owes a user fee equal to the daily rate valid on the day of return for each commenced 24-hour period plus proven additional costs; cap: three daily rents, unless CarVia proves higher damage. The renter may prove lower costs.

K: Direct Debit Authorization, Set-Off

The renter authorizes CarVia and its collection agents to debit all claims arising from the rental from the specified payment methods.
Set-off is permitted only with undisputed or finally adjudicated claims; consumer rights under § 320 BGB remain unaffected.

L: Rights to Object (Marketing/Data Processing)

The renter may object at any time to processing for direct marketing purposes (Art. 21 GDPR); contact: CarVia GmbH, Fraunhoferstr. 23H, 80469 Munich; [email protected].

M: Corresponding Application of VVG and AKB

Where not otherwise regulated, the provisions of the German Insurance Contract Act (VVG) and the General Terms and Conditions for Motor Insurance (AKB) apply accordingly.

N: Written Form, Dispute Resolution, Place of Jurisdiction, Contract Language

There are no oral side agreements.
The European Commission provides a platform for out-of-court online dispute resolution of consumer disputes at http://ec.europa.eu/consumers/odr/. CarVia will not participate in dispute resolution proceedings before a consumer arbitration board and is not obliged to do so.
If the renter is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Munich.
The contract language is German. If CarVia provides the customer with an English version of these GTCs in the course of contract formation, this is merely a non-binding translation and a non-binding service by CarVia. In the event of deviations, ambiguities or inconsistencies between the German version and the English version of these GTCs, the German version shall always take precedence over any translations.

Please find the GTC for our services here

General Rental Terms and Conditions (GTC) – CarVia Rental

General Terms and Conditions - CarVia Share (Carsharing)